CLICK IMAGE TO VISIT SITENot so many years ago, I had a "great job" working for a software company. I had a competitive salary, good benefits, and bonuses when we had done well that quarter. I got along well with my boss and co-workers. Sometimes I traveled. Otherwise I worked from my home office.

My job had evolved to be mostly handling disgruntled clients. When I answered the telephone, when I opened my e-mails, when I checked voicemail – I knew what most of them would be.
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